Ordered candles can be picked up at our atelier. Our atelier is located at Kortrijksesteenweg 11 in 9000 Gent. Please contact us before you’d like to pick-up your order.
Orders in Belgium
Standard delivery to an address in Belgium costs 6 euro or it is free if you spend 100 euro or more. The Belgian national post will deliver your order within 2 to 5 working days.
Orders will be delivered as soon as possible. In principle, the we strives to ship orders the same day if they are ordered before 2.00 pm on a working day. Unless otherwise agreed, the deadline is thirty (30) days after receipt of the order, with the exception of payment by bank transfer, noting that the final delivery date is 30 days after receipt of payment. The set delivery date is only an indication, therefore no rights can be derived.
International delivery costs 10 euro or it is free if you spend 150 euro or more. The Belgian national post will deliver your order within 5 to 8 working days within Europe. Worldwide delivery can take up to 14 days depending on the requested delivery address.
If for some reason you would like to return your Feu des Fleurs product, you can do this within 14 days after your purchase. Please note that returns without prior notification to hello @feudesfleurs.com will not be accepted. Before returning any item please send us the following information by email :
Reason for the return of the items
Custom or personalised items cannot be returned unless they are faulty or damaged. Items that show any sign of use will not be accepted. All returned items must be in their original packaging.
The cost of the return shipment and packaging is for the customer. If the item is faulty we will refund the cost related to the return of the faulty product. We will issue a refund within 10 working days. The refund will be made via bank transfer or the original payment method.
Read more in our complete Term & Conditions.